FAQ

Frequently asked questions

Straight answers on launch timing, what's live today, deposits, pricing, tenant screening, and how LeasEase compares to a letting agent.

When do you launch?

We are signing a founding cohort in KwaZulu-Natal now. The wider rollout follows that cohort, and it follows when the work is finished, not when a date on a slide says so.

Places are offered in the order requests were received, and founding members keep their benefits for life.

What is actually working today?

Three things: the Tenant Score on every applicant, DebiCheck rent collection on the 1st, and an arrears sequence with legal action from day 31.

Two things are still being built. The PPRA trust account for deposits is in progress and LeasEase does not hold deposits yet. Rent protection is in development and launches once underwriting is signed. We will not quote a date we cannot keep.

Where will my tenant's deposit sit?

Deposits will be held in a PPRA property-practitioner trust account under a registered principal's Fidelity Fund Certificate. Never in an operating account and never on our balance sheet.

Every movement will be signed, time stamped and POPIA logged. LeasEase is building that trust now and is not holding any deposits until it is in place.

What will it cost?

One flat monthly subscription per door with a 14-day trial on every tier. No commission, no finder's fees, and nothing that scales with your rent.

Cancel whenever you like. Founding cohort members lock in their rate for life.

How do you decide who gets approved?

Every applicant is assessed the same way and returns a Tenant Score built on a fuller picture than a credit score alone. LeasEase publishes the outcome and the reasoning to both sides.

The underlying method stays private — a scoring model you can read is a scoring model you can game. The decision is always yours. The Score is the evidence.

I already use an agent. Is this a fight?

No. Plenty of good agents do work worth paying for. What LeasEase objects to is a percentage of your income, forever, for admin that infrastructure now does better.

If your agent earns their commission, keep them. If what you actually get is a monthly statement and a phone number that rings out, you have options.